How to Change Sassa Phone Number (Online & Offline) for R370 in 2024?

Change Sassa Phone Number Online

When you are applying for Sassa Grants you must need a valid Phone number otherwise you might face many issues. Because the team connects with you with this Phone or Email that you provide. But if you have changed the Phone number and want to update it on your Sassa Application, then you can follow the give guide. Here we have explained the complete guide on How to Change Sassa Phone Number to Fix OTP Code for free. So, let us discuss the methods to Change Sassa Phone Number for SRD R370 or any of the social grants.

How to Change Your Sassa Phone Number with Application ID?

You can change the Sassa Phone Number Online with Sassa website following the below guide:

  • Visit the SASSA website.
  • Enter your details and submit a form.
  • Verify your email and new phone number.
  • Provide a reason for the change.
  • Verify the new cell phone number with an OTP.

How to Change SASSA Grant Phone Number Without Application ID?

If you’ve misplaced your application ID, you can easily retrieve it from the SASSA SRD website. The application ID, a 6-digit code assigned to your SRD grant application during the application process, is crucial for identification purposes. Follow these steps to retrieve your application ID:

  1. Visit the SASSA SRD website’s status check page at
  2. Provide your 13-digit South African ID number without spaces and your old cellphone number (the number you used during the application).
  3. Click the “submit” button. Your 6-digit application ID will be displayed on the first line.

Change Sassa Phone number by Contacting SASSA Call Center

Contact the SASSA call center at 0800 60 10 11 and ask the agent to update your contact details after verifying your identity.

Change Sassa Phone Number by visiting the SASSA office

To change your SASSA phone number by visiting a SASSA office, you can follow these steps:

  • Visit a SASSA Office: Locate your nearest SASSA office and go there in person.
  • Bring Required Documents: Make sure to carry your South African ID number and any relevant documentation with you.
  • Verification Process: A SASSA representative will assist you in updating your contact details after verifying your identity.
  • Update Phone Number: Provide the staff with your new phone number, and they will make the necessary changes once your identity is confirmed.

Both online and offline methods are available for changing your phone number associated with the SASSA SRD Grant, ensuring that you stay connected and receive important updates regarding your grant payments.

How to Fix Receiving of SASSA OTP PIN/Code?

The SASSA OTP functions similarly to those you receive when signing up for social media platforms like Facebook. For instance, when applying for the SRD 350 grant, you’ll require the OTP code to complete the process. However, if you’re unable to receive the code after multiple attempts, here’s how to obtain it:

Get OTP using WhatsApp

  1. Save the SASSA WhatsApp number 082 046 8553 on your phone.
  2. Send a message saying “Hi.”
  3. SASSA will respond with a list of options.
  4. Choose option four from the list.
  5. Select “Get OTP Code” in the next option.
  6. Provide your reference number.
  7. Click on “submit.”
  8. You will receive your SASSA pin, which is the quickest way to obtain your OTP using WhatsApp.

If you need to reapply and require the OTP code but have an incorrect or lost phone number, you won’t receive the OTP.

More Ways to Fix Receiving of SASSA OTP PIN/Code

If you’re experiencing issues with receiving a SASSA OTP (One-Time Password) PIN or code, here are some steps to troubleshoot and resolve the problem:

  1. Check your phone’s signal: Ensure that your phone has a stable network signal or internet connection. Weak or no signal can prevent OTP messages from being delivered.
  2. Verify your phone number: Double-check that the phone number registered with SASSA is correct and up-to-date. OTP messages are sent to the phone number associated with your SASSA account.
  3. Clear inbox: Make sure your phone’s inbox is not full. Delete any unnecessary messages or old OTP messages to free up space for new ones.
  4. Check message settings: Ensure that your phone’s message settings allow incoming messages, especially from unknown or international numbers. Some phones may block OTP messages by default.
  5. Restart your phone: Sometimes, a simple restart can resolve temporary network or software issues that may be preventing OTP messages from being delivered.
  6. Contact SASSA: If you’ve tried the above steps and still haven’t received the OTP PIN or code, contact SASSA directly for assistance. You can reach out to the SASSA call center at 0800 60 10 11 for further support and guidance.

By following these steps, you can troubleshoot and fix issues related to receiving SASSA OTP PIN or code effectively.

Why do we need to Update Sassa’s Phone Number?

Updating your SASSA phone number is important for several reasons:

Communication: SASSA may need to contact you regarding important updates, changes to your grant, or requests for additional information. Having an up-to-date phone number ensures you receive these communications on time.

Verification: Your phone number serves as a point of contact for verifying your identity when accessing your SASSA account or discussing your grant status with SASSA representatives. An accurate phone number helps prevent unauthorized access to your account.

Notification: SASSA may send SMS notifications regarding your grant payments, application status, or any other relevant information. Updating your phone number ensures you receive these notifications promptly and can stay informed about your grant.

Accessibility: In case of emergencies or urgent inquiries, SASSA may need to reach you quickly. Having an updated phone number ensures that SASSA can reach you when necessary, facilitating efficient communication and resolution of any issues.

Overall, updating your SASSA phone number helps ensure smooth communication between you and SASSA, enabling you to stay informed about your grant and receive assistance when needed.

Things to Keep in Mind When Updating Your SRD Phone Number

When updating your SRD contact details, it’s essential to consider the following to ensure a smooth process and effective communication with SASSA:

  1. Timeliness: Update your contact details promptly to avoid missing important notifications or experiencing delays in grant payments.
  2. Correct Information: Ensure that the information provided is accurate and up-to-date, including your new cellphone number and email address.
  3. Reason for Change: Be prepared to specify the reason for the change when updating your phone number, such as a lost phone, stolen SIM card, or any other valid reason.
  4. OTP Verification: You may need to enter an OTP (one-time password) sent to your new phone number to confirm the changes made to your contact details.
  5. Bank Account Details: Note that SASSA makes payments into accounts in the recipient’s name only, not into third-party accounts.
  6. RICA Process: If you use cardless ATM withdrawals, ensure that your new phone number has undergone the RICA process for security purposes.
  7. Contacting SASSA: You can update your details by calling the SASSA contact center at 0800 60 10 11, but be prepared for potentially long wait times.
  8. Frequency of Requests: Remember that only one contact detail update request is allowed every 24 hours, so ensure all necessary changes are made in a single request.

By keeping these key points in mind when updating your SRD contact details, you can maintain effective communication with SASSA and ensure that you receive important updates and notifications regarding your grant payments.


You may need to provide identification documents such as your South African ID card, passport, or driver’s license for verification purposes.

No, there is no fee associated with changing your SASSA phone number.

The time taken to update your SASSA phone number may vary depending on the method you choose and SASSA’s processing time. Online updates may be processed faster than offline methods.

Yes, you can update your SASSA phone number multiple times if needed. However, it’s important to note that only one contact detail update request is allowed every 24 hours.

Changing your SASSA phone number should not affect your grant payments. However, it’s crucial to ensure that your new phone number is accurately updated to receive important notifications and updates regarding your grant payments.

If you encounter any issues while changing your SASSA phone number, you can contact the SASSA call center at 0800 60 10 11 for assistance and guidance.


Changing your SASSA phone number is crucial for effective communication and timely updates regarding your grant payments. You can update your phone number online through the SASSA website or offline by visiting a SASSA office or contacting the SASSA call center. It’s important to ensure the accuracy of the information provided, specify the reason for the change, and verify the new phone number with an OTP (one-time password). Keeping your contact details up-to-date helps prevent delays in receiving notifications and ensures seamless communication with SASSA.