The SASSA Appeal process lets people who have been turned down for a grant challenge the decision. If someone is unhappy because their disability grant application was denied, they can appeal within 90 days of getting the rejection letter. The appeal review also takes 30 days.

To appeal, they need to understand why they’re appealing, gather the right papers, and then send in their appeal online, by email, mail, or in person. An independent group will decide if the appeal is successful. If not, they can get legal advice. This process gives people a second chance to have their case looked at again, making sure things are fair and clear for everyone who needs social help.

Follow the below guide for the Sassa R370 Appeal:

Understand Why Your Application Was Denied

Before starting your appeal, know why your grant application was rejected. This could be due to missing documents, not meeting requirements, or mistakes in paperwork.

Know When to Appeal

You usually have around 90 days after getting the rejection letter to appeal. If you miss this deadline, you might lose the chance to appeal.

Get Ready for the Appeal

Gather all the papers you need, like the rejection notice and any proof that shows you qualify for the grant.

• You can also send your appeal documents by email or post to the address given.
• Take your appeal papers to a local SASSA office and get a receipt.

You can Lodge an Appeal by visiting the giving link and following the process below:

• Ensure all information provided to SASSA matches the SRD DSD Appeal Electronic Platform.
• Update contact information if necessary by clicking on the provided link.
• It’s important for successful appeals as SASSA will need correct contact details for payment.
• After updating, click “Save” and return to the SRD DSD Appeal website to continue.
• Appellants or their representatives must agree to the Declaration and Consent Documents.
• Click “Submit” and check for confirmation of successful submission.
• Remember, lodge an appeal for each month rejected by SASSA if you disagree with the decision.

The Appeals Process

An independent group will look at your appeal and decide if you should get the grant. They’ll consider your situation and why you were turned down.

Wait for a Decision

Be patient because appeals can take time, depending on how complicated they are and how many other appeals they have to review.

Get the Result

You’ll be told if your appeal was successful. If it was, you’d get the grant on the Payment Date. If not, the decision is usually final.

Enter your SA ID Number and SA Phone Number used with the SASSA application and click on the Check Sassa Appeal Status button. You will see the Appeal status below.

To check the status of your SASSA appeal, you have two more options:

SRD R370 Appeal Status via Sassa Website

• Go to the SASSA SRD Grant website and go to the "Appeals" section.
• Sign in with your ID number and the phone number you used when applying.
• Click on "Check Appeal Status" and enter your details.
• Your appeal status will be shown on the screen.

Contact the SASSA Call Center

• If you can't check online, call the SASSA call center at 0800 601 011.
• Give your ID number and the phone number you used during your application.
• A SASSA representative will help you check your appeal status.

Using these methods, you can easily find out how your SASSA appeal is progressing and stay updated on its status.

If your SASSA appeal gets turned down and you're unsure what to do next, you can take further steps. Here's what you can do:

• Approach the High Court: If your appeal is unsuccessful, you can go to the High Court for a review within 180 days of getting the appeal decision. This is important if you think the SASSA appeals process made a wrong decision.
• Review Process: Going to the High Court lets an independent judge look at your appeal decision. They can change the decision if they find legal reasons to do so.
• Stick to the Timeline: It's crucial to start the review process within the given time frame. This ensures your case gets considered properly under the law.

By following these steps, you can take action if your SASSA appeal doesn't go your way, making sure your case gets a fair look.

There can be multiple reasons for an appeal to reject and the following are some reasons:

1. Identity Verification Failed: This means that there was an issue verifying the identity of the applicant. It could be due to incorrect information provided or a mismatch in the details provided with the official records.
2. Existing SASSA Grant: If the applicant already receives another type of SASSA grant, they may not be eligible for the Special Relief of Distress (SRD) grant.
3. NSFAS Registered: Applicants who are registered with the National Student Financial Aid Scheme (NSFAS) may be ineligible for the SRD grant as it is meant for individuals who are not supported through other financial aid programs.
4. UIF Registered: This indicates that the applicant is registered with the Unemployment Insurance Fund (UIF), which may suggest they have alternative financial support and therefore are not eligible for the SRD grant.
5. Government Payroll Registered: Similar to UIF registration, being registered on the government payroll implies that the applicant is receiving income from a government source, making them ineligible for the SRD grant.
6. Age Outside Range (>60): Applicants who are over the age of 60 may not qualify for the SRD grant as they might be eligible for other pension or social assistance programs meant for older individuals.
7. Age Outside Range (<18): Similarly, applicants who are under the age of 18 may not be eligible for the SRD grant as they might be covered under other child support or welfare programs.
8. Deceased Record on DHA: This means that the applicant is registered as deceased in the Department of Home Affairs records, which disqualifies them from receiving the SRD grant.
9. Alternative Income Source Identified: If the applicant has another source of income or financial support, they may not be eligible for the SRD grant as it is intended for individuals experiencing financial distress without other means of support.

Contact the SASSA Toll Free Call centre on: 0800 60 10 11
Contact the SASSA Head Office on: 012 400 2322
Email SASSA Head Office at: [email protected]
Visit SASSA offices across the country.

The SASSA Appeal process in South Africa lets applicants challenge rejected grant applications. Reasons for rejection may include incomplete documents or not meeting requirements. Applicants usually have about 90 days to appeal. They gather needed documents, submit appeals online, by email, or in person, and then wait for a decision from an independent tribunal. If successful, they get the grant; if not, seeking more help or a judicial review is possible. It's important to understand the appeal reasons and follow the steps carefully to navigate the process well.